Service Quality Index: A Study on Malaysian Banks
نویسندگان
چکیده
منابع مشابه
Healthcare Services Quality in Malaysian Private Hospitals: A Qualitative Study
Background and objectives: Services quality has become the major concern of policy-makers in the present rapidly growing consumer-oriented health industry. However, there is a major gap in the relevant literature in Malaysia in this particular field. Thus, this research attempted to narrow this gap by conducting a qualitative study to gain insight into quality of healthcare services in the Mala...
متن کاملA Study on Service Quality Perspectives and Customer Satisfaction in New Private Sector Banks
The main objective of this study is to examine the influence of service quality dimensions on customer overall satisfaction. This study posits and develops an instrument of service quality and examines the relationship between perceived service quality dimensions and customer overall satisfaction. The results shows that the most important service quality practice on customer satisfaction is res...
متن کاملAn Empirical Study on the Effects of Service Quality towards Organizational Performance in Malaysian Local Authorities
This article is aimed at identifying few selected service quality variables that impacted the organization performance in Malaysian Public Sector. The results of this study highlighted the close association between the service quality and the organization performance which confirmed that investments in quality should indeed resulted in better performance. The service quality variables that were...
متن کاملEffect of Service Quality on Customer Satisfaction Evidence from Banks in Tangail
This study attempts to determine the effect of service quality on customer satisfaction both from public and private banks in Tangail city. Service quality of different banks is observed that is provided for their customers. An attempt is made to find out which service quality dimensions may enhance customer satisfaction in a better way. To measure the service quality, an extensive survey of ba...
متن کاملhealthcare services quality in malaysian private hospitals: a qualitative study
background and objectives: services quality has become the major concern of policy-makers in the present rapidly growing consumer-oriented health industry. however, there is a major gap in the relevant literature in malaysia in this particular field. thus, this research attempted to narrow this gap by conducting a qualitative study to gain insight into quality of healthcare services in the mala...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Contemporary Management Research
سال: 2009
ISSN: 1813-5498
DOI: 10.7903/cmr.1179